Frequently Asked Questions, Email us here at The Pier Hotel Rhyl

Q. Do we have parking facilities?
A. We do not have our own parking bays. However, parking is available directly opposite the hotel and along the main parade, please note Denbighshire Council have enforced pay and display meters on the main promenade.

Q. Do you accept children?
A. NO! Bookings are only accepted for 18 years of age and over only!

Q. Is smoking permitted?
A. As of January 1st 2013, all Guests bedrooms are Non-Smoking, Smoking is permitted outside on the hotel frontage.

Q. Do we accept pets?
A. Unfortunately not. We do, however, accept working service dogs and pets in the entertainment business.

Q. What time can we check In/Out?
A. Check in is from 13.00hrs to 23.00 hrs and 10.30am unless prior arranged. You may leave luggage with us until you depart.

Q. How far are the local attractions?
A. The Theatre is approximately 8 minutes walk. The main high street and shops are just 5 minutes. The National coach point is just across the road and the train station a mere 10 minute walk. The nearest International airport is approximately 1 hour drive.

Q. What is our cancellation policy?
A. We require 48 hours notice (up to 11pm) prior to check-in date, failure to cancel or amend after this time full payment of your first night’s stay will be charged and No refunds given, 48 hour notice if booking via Late Rooms or Asia Rooms, all guest accounts are required to be settled at time of check-in.

We have tried to make this list as exhaustive as possible, but realise that we may not have answered all your questions. Should you require any further assistance or information please do not hesitate to call us on this number 01745 350280 from 8am to 11pm.

Or use our contact form to email us direct